Bucalu Data Protection and Privacy Agreement
Overview
Guangdong Bucalu Curtain Wall, Window &Door System Co., Ltd(Hereinafter referred to as "Bucalu", "us", "our") We will protect your personal data very carefully and strictly abide by the relevant provisions of the Internet Security Law of the People's Republic of China.
We use the information you share with us to improve our services and your experience. This Privacy Policy is designed to give you a clear understanding of how we collect and use your information, our determination to protect your information, and the various choices you have to manage your information and privacy. This Privacy Policy applies to the various services provided to you by the official website of BEKLO. If other Bucalu applications and products are not accompanied by this privacy policy link, but contain a link different from the BEKLO data protection and privacy policy, they are governed by that data protection and privacy policy.
The data subjects covered by this Agreement include private users who visit the official website and official WeChat public account of Bucalu and business partners of Bucalu.
Last updated: May 1, 2024 .
If you have any questions, comments or suggestions, please contact us via the following contact information:
Email: info@bucalu.com
Hotline: 400 830 1300
This agreement will help you understand the following:
How we collect and use your personal information
How we use cookies and similar technologies
How we share, transfer, and publicly disclose your personal information
How we protect your personal information
Your rights
How we handle personal information of minors
How your personal information is transferred globally
How this agreement is updated
How to contact us
Bucalu is fully aware of the importance of personal information to you and will do its best to protect your personal information. We are committed to maintaining your trust in us and abiding by the following principles to protect your personal information: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of choice and consent, the principle of minimum sufficiency, the principle of ensuring safety, the principle of subject participation, the principle of openness and transparency, etc. At the same time, Bucalu promises that we will take corresponding security protection measures to protect your personal information in accordance with the requirements of laws and regulations.
Please read and understand this Privacy Agreement carefully before using our products or services. If you choose to use our services, it means that you fully understand the entire content of this Privacy Agreement and agree that Bucalu will collect, use, store and share your personal information in accordance with this Privacy Agreement. If you do not agree to this Privacy Agreement or any part of it, you can immediately stop using our services.
1.How do we collect and use your personal information
1.1 Private users
In order to better provide services to private users, Bucalu and authorized BecLo partners need to collect the following information to answer your questions, process and execute your consultation requests, technical management, maintenance services and services provided on Bucalu official websites.
If you agree to our privacy agreement, it is deemed that you personally agree that Bucalu provides your personal information to BecLo partners.
Contact you by phone: If you agree to our privacy agreement and provide us with your phone number when making a consultation request, we will contact you by phone and then forward your consultation request to our partner company to check the accuracy of your information, discuss your project, and be able to refer you to the appropriate professional company. The control of personal information by Bucalu and third parties includes:
a) Establish a third-party product or service access management mechanism and workflow, and establish a security assessment mechanism to set access conditions when necessary;
b) The security responsibilities of both parties and the personal information security measures to be implemented should be clarified through contracts and other forms with third-party product or service providers;
c) The product or service should be clearly marked to the personal information subject as provided by a third party;
d) The platform should properly retain the relevant contracts and management records of third-party access to ensure that they are available for review by relevant parties;
e) The third party should be required to obtain authorization and consent from the personal information subject to collect personal information in accordance with the relevant requirements of this standard, and verify the implementation method when necessary;
f) Third-party products or services should be required to establish a mechanism to respond to requests and complaints from personal information subjects, etc., for personal information subjects to query and use;
g) Third-party product or service providers should be supervised to strengthen personal information security management. If it is found that third-party products or services have not implemented security management requirements and responsibilities, they should be urged to rectify in a timely manner, and access should be stopped if necessary;
h) If the product or service is embedded in or accessed by a third-party automation tool (such as code, scripts, interfaces, algorithm models, software development kits, applets, etc.), the following measures should be taken:
1) Conduct technical testing to ensure that the collection and use of personal information complies with the agreed requirements;
2) Audit the collection of personal information by third-party embedded or accessed automated tools, and promptly cut off access if any behavior exceeds the agreed requirements is found.
Contact you by email: If you agree to our privacy agreement and provide us with your email address when making a consultation request, we will inform you about the current status of your consultation request through our services by email.
Advertising and advertising permission: If you explicitly inform us that you agree to use your personal data for advertising purposes, Bucalu will inform you about Bucalu products and services by email, post or telephone. If you have agreed to the above purposes of use, but no longer wish to receive advertisements or surveys from Bucalu in the future, you can revoke your consent at any time by unsubscribing from Bucalu's official WeChat public account. Your data will be deleted. If you have any questions, please contact Bucalu.
Please send an email to info@bucalu.com
1.2Data processing when accessing the Bucalu website
In order to conduct data analysis and research and improve the services we provide to you, we may collect information when you interact with our brands, websites and applications and how you use them. Bucalu may automatically collect information sent to us by your browser and store it in our server log files. The retention period is 180 days.
This information includes:
Browser type/version
Operating system used.
Referrer URL (previously visited website)
Hostname (IP address) of the computer that accessed this website
Server request time
Bucalu will not use this data to identify specific people, nor will it compile this data with other data sources. This data is used only for internal statistical analysis.
1.3Other purposes
When we want to use the information for other purposes not specified in this statement, we will ask for your consent in advance. When we want to use the information collected for a specific purpose for other purposes, we will ask for your consent in advance.
1.4Exceptions to obtaining authorized consent
The following circumstances do not require your authorization and consent to collect your personal information:
Related to national security and national defense security;
Related to public security, public health, and major public interests;
Related to criminal investigation, prosecution, trial, and execution of judgments;
For the purpose of safeguarding the major legitimate rights and interests of the subject of personal information or other individuals, such as life and property, but it is difficult to obtain your consent;
The personal information collected is disclosed to the public by you on your own;
Personal information is collected from legally disclosed information, such as legal news reports, government information disclosure and other channels;
Necessary for signing and performing contracts according to your requirements;
Necessary for maintaining the safe and stable operation of the products or services provided, such as discovering and handling product or service failures;
Necessary for legal news reports;
Necessary for academic research institutions to conduct statistical or academic research based on public interests, and when providing the results of academic research or descriptions to the outside world, the personal information contained in the results is de-identified;
Related to our performance of obligations stipulated by laws and regulations.
Other circumstances stipulated by laws and regulations.
If we stop operating our website or services, we will promptly stop the activities of continuing to collect your personal information, notify you of the suspension of operations by delivery or announcement, and delete or anonymize the personal information held.
2.How do we use cookies and similar technologies
2.1 Cookies
「Cookies」are small files temporarily stored on a visitor's computer and/or mobile device to make accessing our Platform easier.At the same time,「Cookie」can also help us determine which areas of the services we provide are most popular, so as to improve the services we provide to you. You can choose to have personal data stored in 「Cookies」, such as when you want to enter a protected website and/or client application platform, so that you can save time without having to re-enter your user name and password. We promise that we will not use Cookies」 for any other purpose other than the purposes described in this Privacy Policy. You can also visit our platform without selecting 「Cookies」. Most browsers and/or mobile devices have the function of automatically accepting 「Cookies」. You can prevent 「Cookies」 from being stored on your computer and/or mobile device by selecting the "Do not accept 「Cookies」" option through the settings of your browser and/or mobile device. To find out how 「Cookies」 work on your computer and/or mobile device, please refer to the instructions of the browser and/or mobile device manufacturer. However, if you choose not to accept 「Cookies」, some functions may be restricted when visiting our website.
2.2 Baidu Analytics Statistics
The Bucalu website may use Baidu Analytics, a web analytics service of Baidu Inc. ("Baidu").
Baidu Analytics uses "Cookies", which are text files stored on your computer and used to analyze the use of the website. The information generated by the Cookie about the use of this website is usually transmitted to and stored on a Baidu server. With the permission of the website operator, Baidu will use this information to analyze the use of the website in order to generate reports on website activities and further provide services related to website use and Internet use to the website operator. The IP address data transmitted by your browser within the scope of Baidu's services will not be combined with other data from Baidu. You can disable Cookies by setting your browser software accordingly. We point out that disabling Cookies may make it impossible to use some functions of the website.
3.How do we share, transfer, and publicly disclose your personal information
3.1Share
We treat your personal information with care and confidentiality. Your data will not be transferred or sold to individuals or third-party companies that are not affiliated with Bucalu.
However, the following circumstances and other circumstances where you have explicitly agreed otherwise are excluded:
We will share your personal information in cases where laws and regulations require, legal procedures, litigation or mandatory requirements of government authorities.
Your personal information may be shared with Bucalu's parent company or subsidiaries. We will only share necessary personal information and will be subject to the purposes agreed in this Privacy Agreement.
Private users: With your explicit consent, we will forward the personal data you enter to a specialist dealer company that cooperates with our company and is located in your area in order to provide a service that provides expert advice and/or purchases, maintenance or repairs. This specialist partner will be asked to contact you within a fixed time frame in order to be able to provide the expert advice and/or quotation you have requested. For this purpose, Bucalu or its partners will contact you by email and/or telephone.
Share with service providers. We send information to other types of service providers that support our business globally (such as server hosting companies, express delivery companies, payment service providers, website management service providers and credit rating companies). Such support includes providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of advertising and services, providing customer service, payment convenience or conducting academic research and surveys.
For companies, organizations and individuals with whom we share personal information, we will sign strict confidentiality agreements with them and require them to handle personal information in accordance with our data protection regulations, this privacy agreement and any other relevant confidentiality and security measures.
3.2Transference
We will not transfer your personal information to any company, organization or individual, but we will transfer your personal information to other parties only after obtaining your explicit consent;
When changes such as acquisition, merger, reorganization, bankruptcy, etc. occur, we will handle them in accordance with the following requirements:
a) Inform the subject of personal information of the relevant situation;
b) The changed personal information controller shall continue to perform the responsibilities and obligations of the original personal information controller. If the purpose of using personal information is changed, the explicit consent of the subject of personal information shall be obtained again;
c) If bankruptcy occurs and there is no successor, the data shall be deleted.
3.3 Public disclosure
We will only disclose your personal information publicly in the following circumstances:
After obtaining your explicit consent;
Disclosure based on law: We may disclose your personal information publicly when required by law, legal procedures, litigation or government authorities.
4.How do we protect your personal information
We have used security measures that meet industry standards to protect the personal information you provide and prevent it from being accessed, disclosed, used, modified, damaged or lost without authorization. We will take all reasonable and feasible measures to protect your personal information. We will use encryption technology to ensure the confidentiality of data; we will use trusted protection mechanisms to prevent data from being maliciously attacked; we will deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.
In terms of data usage, we strictly adhere to the principle of least authorization for operators who are authorized to access data, so that they can only access the minimum personal information required for their authority and have only the minimum data operation permissions required to complete their duties. In addition, we set up an approval process for important data operations, and separate the roles of security managers, data operators, and auditors. In terms of data transmission, we use strong encryption to protect the transmitted data, and we also use strong encryption to protect data during the local storage process of data.
We will take all reasonable and feasible measures to ensure that no irrelevant personal information is collected. We will only retain your personal information for the period required to achieve the purposes stated in this statement, unless the retention period needs to be extended or is permitted by law.
The Internet is not an absolutely secure environment, and email, instant messaging, and other communication methods with users are not encrypted. We strongly recommend that you do not send personal information through such methods. Please use a complex password to help us ensure the security of your account.
The Internet environment is not 100% secure, and we will do our best to ensure or guarantee the security of any information you send to us. If our physical, technical or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legitimate rights and interests, we will bear the corresponding legal liability.
After an unfortunate personal information security incident occurs, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, your suggestions for self-prevention and risk reduction, and your remedial measures. We will promptly inform you of the relevant situation of the incident by email, letter, phone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take reasonable and effective measures to issue an announcement. At the same time, we will also proactively report the disposal of personal information security incidents in accordance with the requirements of the regulatory authorities.
5.Your rights
Fair competition and transparency are important to us. We want to collect information in a transparent manner and strive to provide you with easy choices to access, edit or delete your information, or exercise any other rights you may have regarding your information.
In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we guarantee that you can exercise the following rights over your personal information:
5.1View and copy your personal information
You have the right to review and copy your personal information, except for exceptions provided by laws and regulations. If you want to exercise your right to review and copy data, you can do so in the following ways:
Account information - If you want to access or edit your personal information and payment information in your account, change your password, or change your address book information, you can do so by visiting the Bucalu official website www.bucalu.com and Bucalu official WeChat public account.
If you are unable to access the personal information we have about you through our website, you can contact our customer service at any time and make a request to access such information other than password information, without incurring any fees in the process:
Email: info@bucalu.com
Hotline: 400 830 1300
We will respond to your access request within 30 days.
Please note that after receiving your access request, we will verify your identity (see "Article 5.7" of this Agreement) and provide you with an overview of the information we have about you if the verification is successful.
5.2Correcting your personal information
When you find that the personal information we process about you is wrong, you have the right to ask us to make corrections. You can make a correction request through the methods listed in "5.1 Access to your personal information".
If you are unable to correct the personal information through our website, you can contact our customer service at any time through the following methods and make a request to correct the personal information other than the password information, without incurring any fees in the process:
Email: info@bucalu.com
Hotline: 400 830 1300
We will respond to your correction request within 30 days.
Special reminder: after receiving your correction request, we will verify your identity (see "Article 5.7" of this Agreement) and assist you in completing the correction of your personal information if the verification is passed.
5.3Delete your personal information
In the following circumstances, we will proactively delete personal information; if it is not deleted, you can request us to delete personal information:
If our handling of personal information violates laws and regulations;
If we collect and use your personal information without your consent;
If our handling of personal information violates the agreement with you;
If you no longer use our services or products, or you cancel your account;
If we no longer provide services to you;
The retention period of your personal information has expired;
Individual withdrawal of consent.
If we decide to respond to your deletion request, we will also notify the entities that obtained your personal information from us and request them to delete it in a timely manner, unless otherwise provided by laws and regulations, or these entities obtain your independent authorization.
If the retention period prescribed by laws and administrative regulations has not expired, or it is technically difficult to delete personal information, we should stop processing except for storage and taking necessary security protection measures.
Please be aware that when you delete information from our services, we may not immediately delete the corresponding information from the backup system, but will delete the information when the backup is updated.
If you need to delete, please contact
Email: info@bucalu.com
Hotline: 400 830 1300
5.4Change the scope of your authorized consent or withdraw your authorized consent
Each business function requires some basic personal information to be completed (see "Part I" of this statement). For the collection and use of additional personal information, you can give or withdraw your authorization through the settings on the official website of bucalu and the official WeChat public account of Bucalu or contact our customer service. When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the personal information processing previously carried out based on your authorization. If you do not want to receive marketing information sent by us, you can cancel it at any time. All our marketing information contains a simple way for you to choose not to receive information in the future, such as a link that you can unsubscribe. You can also choose to unsubscribe from information from specific channels (such as emails or short messages), and the unsubscribe method is listed in the information you receive from such channels.
Some of our (mobile) applications may also send you information, including push information. You can disable such information by changing the settings of your mobile phone or application, or you can choose to delete the application to stop receiving information.
If you no longer want to receive all our information and do not want us to use your information for marketing purposes, you can send a request using the unsubscribe link contained in the information you received, or you can contact us
Email: info@bucalu.com
Hotline: 400 830 1300
5.5Personal information subject cancels account
You can cancel your previously registered account at any time. You can do this by yourself in the following ways:
Contact us
Email: info@bucalu.com
Hotline: 400 830 1300
After canceling your account, we will stop providing services to you and delete your personal information according to your request, unless otherwise provided by laws and regulations.
5.6Constrained Information System Automatic Decision Making
In certain business functions, we may make decisions solely based on non-manual automatic decision-making mechanisms, including information systems, algorithms, etc. If these decisions significantly affect your legal rights and interests, you have the right to ask us for an explanation, and we will provide appropriate relief.
5.7In response to your above request
For security reasons, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request.
We will respond within thirty days. If you are not satisfied, you can also complain through the following channels:
Email: info@bucalu.com
Hotline: 400 830 1300
In principle, we do not charge you for reasonable requests, but we will charge a certain cost for repeated requests that exceed reasonable limits. We may reject requests that are unreasonably repeated, require too many technical means (such as developing a new system or fundamentally changing existing practices), pose risks to the legitimate rights and interests of others, or are extremely impractical (such as those involving information stored on backup tapes).
In the following circumstances, we will not be able to respond to your request in accordance with laws and regulations:
Directly related to national security and national defense security;
Directly related to public security, public health, and major public interests;
Directly related to criminal investigation, prosecution, trial, and execution of judgments;
There is sufficient evidence that you have subjective malice or abuse of rights;
Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
Involving commercial secrets.
6.How do we handle personal information of minors
Without the consent of their parents or guardians, minors are not allowed to create their own Bucalu accounts. If you are a minor, we recommend that you ask your parents or guardians to read this Privacy Policy carefully and use our services or provide us with information with the consent of your parents or guardians. In the case of collecting personal information of minors through the use of our products or services with the consent of their parents or guardians, we will only use, share, transfer or disclose this information when permitted by laws and regulations, with the explicit consent of parents or guardians, or when it is necessary to protect minors.
7.How to transfer your personal information globally
In principle, personal information generated or collected by us in the People's Republic of China will be stored in the People's Republic of China.
We may, subject to compliance with relevant laws and regulations (for example, with your separate consent), transfer and store your personal information to overseas servers or to affiliated companies or reliable third parties located in other countries or regions to process your personal information on our behalf.
You should be aware that many countries or regions do not provide the same legal protection for personal information as you may enjoy in your country of origin. When your personal information is stored in another country or region, the courts, law enforcement agencies or security agencies of that country or region may access your personal information in accordance with the laws of that country. Subject to such legal access requirements, we promise that anyone who processes your personal information outside your country of origin will be required to take measures to protect your personal information and will only be entitled to process your personal information in accordance with the instructions of Bucalu.
8.Update of Privacy Agreement
We may update this Privacy Agreement from time to time as we add new products and applications, improve our current products and services, and as technology develops and laws change.
You can check the "Last Updated Date" at the top of this page to determine when this Privacy Agreement was last revised. Once we publish the revised Privacy Agreement, any changes will take effect immediately.
If these changes are material, we will send you a notice and, if required by applicable law, we will obtain your consent. We will not reduce your rights under this Privacy Agreement without your explicit consent. We will post any changes to this Agreement on this page.
For material changes, we will also provide more prominent notices (including for certain services, we will send notices by email or SMS to explain the specific changes to the Privacy Agreement). Material changes referred to in this Agreement include but are not limited to:
Our service model has undergone major changes. Such as the purpose of processing personal information, the type of personal information processed, the way personal information is used, etc.;
We have undergone major changes in ownership structure, organizational structure, etc. Such as changes in owners caused by business adjustments, bankruptcy and mergers and acquisitions, etc.;
The main objects of personal information sharing, transfer or public disclosure have changed;
Your rights to participate in personal information processing and the way they are exercised have undergone major changes;
When our responsible department for handling personal information security, contact information and complaint channels have changed;
When the personal information security impact assessment report indicates a high risk.
We will also archive the old version of this agreement for your review.
9.How to contact Bucalu
If you have any questions, comments or suggestions about this Privacy Policy, please contact us through the following methods:
Hotline: 400 830 1300
We have set up a dedicated department for personal information protection, which you can contact through the following methods: info@bucalu.com. Generally, we will respond within thirty days. If you are not satisfied with our response, especially if our personal information processing behavior has damaged your legal rights and interests, you can also seek a solution by filing a lawsuit in the court with jurisdiction over the defendant's place of residence.